FAQs

How long does it take for my order to be processed?

Order processing can vary between 1 to 5 days.

 

How long does shipping take?

Estimated delivery between 4 to 12 days after order has been processed. Please allow for additional shipping times due to Covid-19. This will be continuously monitored.

 

What do I do if I have an issue?

If there is an issue with your order please contact us through the contact form provided on our site to confirm instructions for refund or return. Please include your order number.

 

Do you accept PayPal?

Yes we accept PayPal as well as credit and debit cards along with Apple and Google pay.

 

How old do you need to be to ride an electric scooter?

We advise adults purchase our electric range, where we also provide a range of push scooters for persons under the age of 18 years old.

 

Is it ok to use my electric scooter in the rain?

Electric scooters aren't built for wet conditions and you may run the risk of water damage which will void your warranty.

 

Can I get spare parts for my scooter?

Yes, spare parts are available from the manufacturer and are subject to longer shipping times. Contact us with your request.

 

Do I require protective gear for a scooter?

Yes, Urbn Scooter highly recommend you wear visible protective gear including a helmet when using a scooter.

 

Is there a Warranty provided?

Yes Warranty is provided on all Electric Scooters, please see our Warrarty page at the bottom our our website.

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